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Professional Services

Focusing on customer outcomes

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An enduring partnership

The TetraScience Professional Services team has decades of expertise in implementing technology solutions in science and in advising customers on maximizing the value of their deployments. The team is dedicated to providing the best possible outcome. We work closely with our customers, leveraging a peer-to-peer implementation that empowers customers through active enablement, to successfully implement the Tetra Scientific Data and AI Cloud and support users in exploring the possibilities of leveraging their scientific data. Quick product adoption is a priority for the team, ensuring customers realize the full impact of automation and optimization of the scientific data workflows in their organizations.

Customer-centric

Provide an impactful and enriching user experience

Understand customer criteria for success

Be the trusted advisor

Quality-focused

Listen actively

Anticipate challenges

Escalate appropriately

Respond quickly

Value-driven

Focus on customer adoption 

Identify opportunities for expansion

Explore value-generating possibilities

“Our goal is to become a trusted advisor to our customers, deliver value and efficiency in a customer-centric environment. Changing the mindset and methodology will ultimately drive customer innovation, success and create an enduring partnership.”

Eric Sanchez

VP Professional Services, TetraScience

Empowering customers with expert implementation and data cloud enablement

We support our customers in the planning of the best suitable deployment. We build the solution leveraging best practices collected over decades and ensure the deployment meets expectations.

The TetraScience Professional Services team collaborates with our customers for:

Alignment on desired outcomes

Workshop preparation and stakeholder engagement

Tetra Data Platform and related applications setup

Agent installation planning

Architecture discovery

Scientific process discovery

Solution mapping and prioritization

Validation (if required)

Test script authoring & build testing

Training plan alignment

Training curriculum prep and review with TetraU

Deployment plan and go-live

Change analysis and planning

Ready to start your AI data journey?

Find out what you need to embark on your AI journey and how to reach your goals faster.

Talk to an expert

We are glad to have TetraScience as our partner for large-scale onboarding of new lab data sources. We are looking forward to an ongoing collaboration with TetraScience as we make progress on the AI journey.

Dmitriy Ryaboy
VP of AI Enablement

TetraScience is the core platform for our scientific data and a real differentiator and accelerator to our business.

Bryan Holmes
Vice President Digital & Technical Solutions